Privacy Policy
Last updated: 2026-02-13
1. Introduction
This Privacy Policy explains how RentalSpot ("we", "us") collects, uses, and protects your personal information when you use the Prahova Mountain Chalet booking platform. By using our website, you agree to the practices described in this policy.
2. Data We Collect
We collect the following personal data when you make a booking or interact with our website: - Full name (first and last name) - Email address - Phone number (optional) - Booking details (dates, number of guests, special requests) - Payment information (processed securely by Stripe — we do not store card details) - Cookies and usage data (see Section 5)
3. How We Use Your Data
Your personal data is used for the following purposes: - Processing and confirming your booking - Communicating with you about your reservation (confirmation emails, check-in instructions) - Sending housekeeping notifications related to your stay - Improving our website and services through analytics - Complying with legal obligations
4. Third-Party Services
We use the following third-party services that may process your data: - Stripe: For secure payment processing. Stripe's privacy policy applies to payment data. - Google Analytics: For understanding website usage patterns. Data is anonymized where possible. - Firebase: For storing booking and property data securely on Google Cloud infrastructure.
5. Cookies
Our website uses the following categories of cookies: - Necessary cookies: Required for the website to function (session management, security). Cannot be disabled. - Analytics cookies: Help us understand how visitors use our website (Google Analytics). Can be disabled via cookie preferences. - Marketing cookies: Used to measure advertising effectiveness. Can be disabled via cookie preferences. You can manage your cookie preferences at any time using the "Cookie Settings" link in the footer.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights: - Right of access: Request a copy of the personal data we hold about you. - Right to rectification: Request correction of inaccurate personal data. - Right to erasure: Request deletion of your personal data (subject to legal retention requirements). - Right to data portability: Request your data in a structured, machine-readable format. - Right to object: Object to the processing of your personal data for specific purposes. - Right to withdraw consent: Withdraw consent for data processing at any time. To exercise any of these rights, please contact us using the information in Section 8.
7. Data Retention
We retain your personal data for the following periods: - Booking data: 5 years after checkout, as required by Romanian fiscal regulations. - Communication records: 2 years after the last interaction. - Analytics data: Anonymized and retained indefinitely. - Cookie consent records: Retained for the duration of your consent (up to 1 year). After these periods, data is securely deleted or anonymized.
8. Contact
For any questions about this Privacy Policy or to exercise your data protection rights, please contact the data controller: RentalSpot Email: contact@prahova-chalet.ro Address: Bucharest, Romania We will respond to your request within 30 days.